KM Comfort Carriers (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable laws and regulations in the State of Maryland, including relevant federal laws such as the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

By using our services, website, or communicating with us, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

a. Personal Identification Information

• Full name
• Date of birth
• Phone number
• Email address
• Home or pickup/drop-off address

b. Health-Related Information (When Applicable)

• Mobility requirements
• Medical appointment details
• Special transportation needs

Note: Any health-related information is handled in accordance with HIPAA guidelines where applicable.

c. Insurance and Payment Information

• Insurance provider details
• Medicaid or other coverage information
• Billing and payment records

d. Technical and Usage Data

• IP address
• Browser type and device information
• Website interaction data (via cookies or analytics tools)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and provide transportation services
• To communicate appointment confirmations, updates, and reminders
• To process payments and verify insurance eligibility
• To improve our services and customer experience
• To ensure safety and compliance with legal obligations
• To respond to inquiries and customer support requests

3. Legal Basis for Processing

We process your personal data based on:

• Your consent
• The necessity to perform a service contract
• Compliance with legal and regulatory obligations
• Legitimate business interests, including service improvement and safety

4. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information only under the following circumstances:

a. Service Providers

With trusted third-party vendors who assist in operations such as scheduling, billing, or IT support.

b. Healthcare Providers

When necessary to coordinate transportation related to medical appointments.

c. Legal and Regulatory Authorities

When required by law, subpoena, or to protect our legal rights.

d. Insurance Entities

To verify coverage and process claims where applicable.

All third parties are required to maintain confidentiality and comply with applicable privacy laws.

5. HIPAA Compliance

As a provider of non-emergency medical transportation services, KM Comfort Carriers may be considered a “Business Associate” under HIPAA. We take appropriate safeguards to protect Protected Health Information (PHI), including:

• Limiting access to authorized personnel
• Implementing administrative, technical, and physical security measures
• Ensuring secure communication and storage of sensitive data

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission where applicable
• Secure servers and access controls
• Staff training on data protection and confidentiality

Despite our efforts, no method of transmission over the internet is 100% secure. We encourage users to take precautions when sharing personal data online.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

8. Your Rights and Choices

Depending on applicable laws, you may have the following rights:

• The right to access your personal data
• The right to request correction of inaccurate information
• The right to request deletion of your data (subject to legal obligations)
• The right to restrict or object to certain processing activities
• The right to withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Improve functionality

You may choose to disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Children’s Privacy

Our services are not directed toward individuals under the age of 13 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate authorization.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of those changes.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

KM Comfort Carriers
Phone: +1 (Insert Number)
Email: [Insert Email Address]
Service Area: Montgomery County, Maryland

14. Compliance Statement

This Privacy Policy is designed to comply with applicable U.S. federal laws, including HIPAA where applicable, and Maryland state privacy and consumer protection regulations.

Your privacy and trust are important to us. KM Comfort Carriers remains committed to safeguarding your information while delivering safe, reliable, and compassionate transportation services.