Welcome to KM Comfort Carriers. By accessing our website or using our non-emergency medical transportation (NEMT) services, you agree to comply with and be bound by the following Terms and Conditions.

1. Services Provided

KM Comfort Carriers offers non-emergency medical transportation services for individuals including seniors, persons with mobility challenges, and individuals with chronic health conditions. Services include transportation to medical appointments, healthcare facilities, and related destinations.

2. Eligibility

By using our services, you confirm that:

You are at least 18 years old, or are using the service under the supervision of a parent or legal guardian
The transportation requested is non-emergency in nature
You provide accurate and complete information when booking services
3. Booking and Scheduling
All rides must be scheduled in advance through our approved booking channels
Accurate pickup and drop-off information must be provided
Clients are expected to be ready at the scheduled pickup time
Delays caused by the client may result in rescheduling or additional fees
4. Cancellations and No-Shows
Cancellations should be made within a reasonable time before the scheduled pickup
Repeated last-minute cancellations or no-shows may result in service restrictions
KM Comfort Carriers reserves the right to charge applicable fees where necessary
5. Payment Terms
Payment may be made via approved methods, including insurance, Medicaid (where applicable), or private pay
Clients are responsible for any charges not covered by insurance
All payments must be completed within the agreed timeframe
6. Client Responsibilities

Clients agree to:

Treat drivers with respect and courtesy
Follow safety instructions during transport
Use seatbelts and comply with all transportation safety regulations
Inform us of any special medical or mobility needs prior to the trip
7. Driver Responsibilities

Our drivers are committed to:

Providing safe, timely, and professional transportation
Treating all clients with dignity and respect
Maintaining clean and well-equipped vehicles
8. Limitation of Liability

KM Comfort Carriers shall not be held liable for:

Delays caused by traffic, weather, or unforeseen circumstances
Missed appointments due to factors beyond our control
Any damages or losses arising from incorrect information provided by clients
9. Service Refusal

We reserve the right to refuse or terminate service if:

A client exhibits unsafe, abusive, or inappropriate behavior
The requested service is deemed beyond the scope of non-emergency transport
There is a risk to the safety of the driver or others
10. Privacy

Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal and health-related information in accordance with applicable laws.

11. Modifications

KM Comfort Carriers reserves the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of any changes.

12. Contact Information

KM Comfort Carriers
Phone: 301-658-4626
Email: kmcomfortcarriers@gmai.com

Disclaimers
1. Non-Emergency Service Disclaimer

KM Comfort Carriers provides non-emergency medical transportation only.
In case of a medical emergency, please call 911 immediately. Our services are not a substitute for emergency medical care.

2. No Medical Advice Disclaimer

KM Comfort Carriers does not provide medical advice, diagnosis, or treatment. Any information shared by our staff should not be considered medical guidance. Always consult a qualified healthcare provider for medical concerns.

3. Service Availability Disclaimer

While we strive to provide timely and reliable services, we do not guarantee availability at all times. Service may be affected by:

Weather conditions
Traffic delays
Vehicle maintenance issues
Other unforeseen circumstances
4. Liability Disclaimer

All transportation services are provided “as is” and “as available.”
KM Comfort Carriers makes no warranties, expressed or implied, regarding uninterrupted or error-free service.

5. Third-Party Coverage Disclaimer

Insurance or Medicaid coverage is subject to approval by the respective provider. KM Comfort Carriers is not responsible for denied claims or coverage limitations.

6. Personal Belongings Disclaimer

Clients are responsible for their personal belongings during transport. KM Comfort Carriers is not liable for lost, stolen, or damaged items.

7. Accessibility Disclaimer

We strive to accommodate various mobility needs; however, clients must inform us in advance of any special equipment or assistance required. Failure to do so may impact service delivery.

8. Website Use Disclaimer

All information provided on our website is for general informational purposes only. While we aim for accuracy, KM Comfort Carriers does not guarantee that all content is complete, reliable, or up to date.

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and Disclaimers.