Welcome to KM Comfort Carriers. By accessing our website or using our non-emergency medical transportation (NEMT) services, you agree to comply with and be bound by the following Terms and Conditions. 1. Services Provided KM Comfort Carriers offers non-emergency medical transportation services for individuals including seniors, persons with mobility challenges, and individuals with chronic health conditions. Services include transportation to medical appointments, healthcare facilities, and related destinations. 2. Eligibility By using our services, you confirm that: You are at least 18 years old, or are using the service under the supervision of a parent or legal guardian The transportation requested is non-emergency in nature You provide accurate and complete information when booking services 3. Booking and Scheduling All rides must be scheduled in advance through our approved booking channels Accurate pickup and drop-off information must be provided Clients are expected to be ready at the scheduled pickup time Delays caused by the client may result in rescheduling or additional fees 4. Cancellations and No-Shows Cancellations should be made within a reasonable time before the scheduled pickup Repeated last-minute cancellations or no-shows may result in service restrictions KM Comfort Carriers reserves the right to charge applicable fees where necessary 5. Payment Terms Payment may be made via approved methods, including insurance, Medicaid (where applicable), or private pay Clients are responsible for any charges not covered by insurance All payments must be completed within the agreed timeframe 6. Client Responsibilities Clients agree to: Treat drivers with respect and courtesy Follow safety instructions during transport Use seatbelts and comply with all transportation safety regulations Inform us of any special medical or mobility needs prior to the trip 7. Driver Responsibilities Our drivers are committed to: Providing safe, timely, and professional transportation Treating all clients with dignity and respect Maintaining clean and well-equipped vehicles 8. Limitation of Liability KM Comfort Carriers shall not be held liable for: Delays caused by traffic, weather, or unforeseen circumstances Missed appointments due to factors beyond our control Any damages or losses arising from incorrect information provided by clients 9. Service Refusal We reserve the right to refuse or terminate service if: A client exhibits unsafe, abusive, or inappropriate behavior The requested service is deemed beyond the scope of non-emergency transport There is a risk to the safety of the driver or others 10. Privacy Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal and health-related information in accordance with applicable laws. 11. Modifications KM Comfort Carriers reserves the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of any changes. 12. Contact Information KM Comfort Carriers Phone: 301-658-4626 Email: kmcomfortcarriers@gmai.com

Disclaimers

1. Non-Emergency Service Disclaimer KM Comfort Carriers provides non-emergency medical transportation only. In case of a medical emergency, please call 911 immediately. Our services are not a substitute for emergency medical care. 2. No Medical Advice Disclaimer KM Comfort Carriers does not provide medical advice, diagnosis, or treatment. Any information shared by our staff should not be considered medical guidance. Always consult a qualified healthcare provider for medical concerns. 3. Service Availability Disclaimer While we strive to provide timely and reliable services, we do not guarantee availability at all times. Service may be affected by: Weather conditions Traffic delays Vehicle maintenance issues Other unforeseen circumstances 4. Liability Disclaimer All transportation services are provided “as is” and “as available.” KM Comfort Carriers makes no warranties, expressed or implied, regarding uninterrupted or error-free service. 5. Third-Party Coverage Disclaimer Insurance or Medicaid coverage is subject to approval by the respective provider. KM Comfort Carriers is not responsible for denied claims or coverage limitations. 6. Personal Belongings Disclaimer Clients are responsible for their personal belongings during transport. KM Comfort Carriers is not liable for lost, stolen, or damaged items. 7. Accessibility Disclaimer We strive to accommodate various mobility needs; however, clients must inform us in advance of any special equipment or assistance required. Failure to do so may impact service delivery. 8. Website Use Disclaimer All information provided on our website is for general informational purposes only. While we aim for accuracy, KM Comfort Carriers does not guarantee that all content is complete, reliable, or up to date. By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and Disclaimers.