Our services
What services does KM Comfort Carriers provide?
We provide ambulatory, wheelchair and stretcher transportation for medical appointments, hospital discharges and social engagements, with full door-through-door assistance across Montgomery, Frederick, Carroll and Howard Counties.
Who can use KM Comfort Carriers?
We serve seniors, people with mobility challenges, people managing chronic health conditions, and anyone who needs assistance getting to and from essential destinations. Hospitals and care facilities can book for their patients and residents.
Are your vehicles wheelchair-accessible?
Yes. Our fleet includes ADA-compliant, wheelchair-accessible vans and vehicles for a range of mobility needs, so every passenger has a smooth and comfortable ride.
Is this an ambulance service?
No. KM Comfort Carriers provides non-emergency medical transportation only. For medical emergencies, call 911.
Booking
How do I schedule a ride?
Call (301) 658-4626 or send a ride request online. Tell us the pickup address, destination, appointment time and mobility needs.
How far in advance should I book?
We recommend booking 24 to 48 hours ahead to secure your preferred pickup time. We do our best to accommodate same-day requests based on vehicle availability.
Can I book recurring rides, such as for dialysis?
Yes. We set up recurring rides with consistent pickup times for dialysis, therapy and treatment schedules.
During the ride
Can a caregiver or family member ride along?
Yes. Caregivers and family members are welcome to ride along. Let us know when you book so we can confirm seating. If no one can come with you, KM Comfort Carriers can also provide a caregiver or escort for an additional fee.
Will the driver take me inside or stay during my appointment?
Yes. We escort you inside and make sure you are checked in. If you would like your driver to stay for the length of your appointment, ask when you book so we can accommodate you.
Do I have to transfer out of my wheelchair?
No. You stay seated in your own wheelchair for the whole journey. Your chair is secured to the vehicle floor and you are secured with a lap and shoulder belt.
What if I have steps at my home entrance?
Our drivers can assist over minor thresholds, single steps and entry ramps. If your home has steep outdoor stairs, tell our dispatch team when you book so we can plan the safest approach.
Payment
How much does a ride cost?
Fares depend on the type of transport and the distance. You receive a flat-rate quote before you book, with no hidden fees.
What payment methods do you accept?
We accept all major credit and debit cards, processed securely over the phone, and ACH transfers. Healthcare facilities can set up an account with invoicing.
Do you bill Medicaid, Medicare or insurance?
No. We are a private-pay service and don’t bill insurance or Maryland Medicaid directly, but we provide itemized receipts you can submit for possible reimbursement.