Ways to pay
Private pay (self-pay)
For individual passengers and families: transparent, upfront rates for medical visits, family outings and personal errands, with no hidden fees.
Facility & clinic accounts
Tailored agreements for nursing homes, hospitals, rehabilitation centers and outpatient clinics, with direct billing and monthly invoicing.
Receipts for reimbursement
Detailed, itemized receipts after every trip that you can submit to secondary insurers, long-term care plans, or HSA and FSA accounts.
Frederick County TAP riders
KM Comfort Carriers is a participating Taxi Access Program provider, so eligible Frederick County riders can use their TAP subsidy with us.
How your fare is quoted
Every ride is quoted upfront with transparent, flat-rate pricing based on the type of transport (ambulatory, wheelchair or stretcher) and the distance. You will never encounter hidden fees, sudden surge pricing or metered traffic rate hikes.
For long-distance trips, your all-inclusive quote covers door-through-door assistance, fuel, highway tolls, driver staffing and vehicle disinfection, with no unexpected gate fees, holiday spikes or post-trip administrative costs.
To get a quote, call (301) 658-4626 or send a ride request with your pickup address, destination, appointment time and mobility needs.
Payment methods
- Cards: all major credit and debit cards, processed securely over the phone when your trip is confirmed.
- ACH transfer: available for families and institutions.
- PayPal and cash: also accepted. Let dispatch know how you’ll pay when you book.
- Taxi Access Program (TAP) card: Frederick County TAP riders present their photo TAP swipe card to the driver. How TAP works.
- Facility accounts: case managers can authorize transport under a facility-contracted account, so patients and nurses don’t have to handle payment during a discharge. Invoice and corporate account billing is also available for senior living communities, rehabilitation clinics and legal trust administrators.
Waiting time and return trips
Appointments don’t always run on schedule. The first 20 minutes of waiting are free, and our drivers work with nursing staff when a discharge is delayed by pharmacy holds or final paperwork. If extended waiting is needed, any wait-time fee is a clear, prorated rate explained by our dispatch team in advance.
For round trips, tell us your appointment time when you book and we’ll plan the return pickup, keeping it flexible when appointment lengths vary.
Insurance, Medicaid and Medicare
KM Comfort Carriers operates on a private-pay and facility-contract basis. We do not bill Maryland Medicaid, Medicare or commercial health insurance directly.
After each trip we provide a detailed, itemized receipt that you can submit to secondary insurers, long-term care insurance, or a health savings account (HSA) or flexible spending account (FSA) for possible reimbursement. Check with your plan about what it covers.
Frederick County Taxi Access Program
Frederick County residents registered with Transit-plus can use their Taxi Access Program (TAP) subsidy toward rides with KM Comfort Carriers. Book by calling dispatch, then present your photo TAP swipe card to the driver at the time of your trip. The fare is billed to your county-issued card account. Learn how TAP works with KM Comfort Carriers.